Guest Experience & Studio Operations Lead - Part Time

Equinox; Miami (FL); On-site; USD 18,000 - 23,000; Part time

Job summary

Equinox is seeking a part-time front desk associate for its Miami SoulCycle studio. This role focuses on delivering exceptional hospitality, managing check-ins, and supporting instructors and staff in a fast-paced boutique fitness environment.

You will join a service-driven team, maintain the studio’s look and vibe, and contribute to a positive guest experience. Availability includes some weekend shifts and peak holiday coverage.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skill.
• Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Job description

Equinox is seeking a part-time front desk associate for its Miami SoulCycle studio. This role focuses on delivering exceptional hospitality, managing check-ins, and supporting instructors and staff in a fast-paced boutique fitness environment.

You will join a service-driven team, maintain the studio’s look and vibe, and contribute to a positive guest experience. Availability includes some weekend shifts and peak holiday coverage.