Part-Time Enrollment & Office Assistant

North Shore Community College; Danvers (MA); On-site; USD 28,000 - 32,000; Part time

Job summary

North Shore Community College in Danvers, MA, seeks a Part-Time Staff Assistant for Corporate and Professional Education to perform data entry, enrollment processing, and office support in a fully in-person role. The position supports registration and program administration and reports to the Director of Corporate and Professional Education.

The ideal candidate has an Associate degree or equivalent, two years of customer service or administrative experience, and proficiency with Banner and

Qualifications

• Associate degree or equivalent required or preferred.
• Two years of experience in customer service, administrative support, data entry, or a related field.
• Strong data entry and database management skills with a high degree of accuracy.
• Experience with Banner or a similar student information system preferred.
• Proficiency in Microsoft Office Suite, including Gmail and Google Docs, Word and Excel.
• Excellent interpersonal, communication, and customer service skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Demonstrated ability to work successfully with diverse populations.
• Bilingual skills are a plus.
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

Responsibilities

• Provide exceptional customer service to students, instructors, and community members in person, by phone, and via email.
• Process student registrations, enrollments, withdrawals, and related transactions accurately and timely.
• Perform daily data entry and maintain accurate records in Banner and other college systems.
• Update student, course, instructor, and program information in registration databases and electronic records.
• Respond to inquiries regarding courses, registrations, schedules, payments, and program information.
• Monitor and manage incoming emails, voicemail messages, and customer requests, ensuring timely follow-up and resolution.
• Process enrollment-related documentation and ensure records are complete and accurate.
• Assist with payment processing and reconciliation in accordance with college procedures.
• Prepare and distribute course communications, reminders, confirmations, evaluations, certificates, and other program materials.
• Support instructors by providing classroom materials, enrollment information, and administrative assistance as needed.
• Assist with course setup, scheduling support, and routine office operations.
• Maintain confidentiality of student and employee information and comply with all college policies and procedures.
• Perform other operational and customer service duties as assigned.

Skills

Customer service

Data entry

Communication

Multitasking

Interpersonal skills

Education

Associate degree or equivalent

Tools

Banner

Google Docs

Gmail

Microsoft Excel

Microsoft Word

Job description

North Shore Community College in Danvers, MA, seeks a Part-Time Staff Assistant for Corporate and Professional Education to perform data entry, enrollment processing, and office support in a fully in-person role. The position supports registration and program administration and reports to the Director of Corporate and Professional Education.

The ideal candidate has an Associate degree or equivalent, two years of customer service or administrative experience, and proficiency with Banner and