Student Services Front Desk Assistant

Northampton Community College; Town of Bethlehem (NY); On-site; USD 17,000 - 25,000; Part time

Job summary

Northampton Community College seeks a part-time One-Stop Student Services Office Assistant to support the One-Stop Student Services team with front-line assistance to students, staff, and visitors. Under supervision, you will help ensure timely, accurate, and friendly support related to enrollment services and manage admin tasks that support office operations.

The role involves handling inquiries about admissions, registration, financial aid, billing, and advising, with duties including form

Qualifications

• High school diploma required; associate degree preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Accurate keyboarding and data entry skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with ability to prioritize, multi-task, and work independently.
• High level of professionalism and confidentiality.
• Ability to understand and follow college policies and procedures.
• Strong teamwork and customer service orientation.
• Bilingual preferred.

Responsibilities

• Provide in-person and phone-based assistance to students regarding admissions, registration, financial aid, billing, military and advising services.
• Access student records to respond accurately to inquiries and facilitate service resolutions.
• Direct students to appropriate departments and resources as needed.
• Respond to incoming calls, emails, and service requests in a professional and timely manner.
• Assist with front desk operations including student check-in, form processing, and document collection.
• Support digital filing and document scanning procedures.
• Operate general office equipment such as copiers, scanners, and multi-line phone systems.
• Maintain accurate logs of student interactions and outcomes.
• Perform other clerical and administrative tasks as assigned.

Skills

MS Office Suite

Keyboarding/Data entry

Interpersonal communication

Organization

Confidentiality

Policy adherence

Teamwork

Bilingual preferred

Student interaction

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Northampton Community College seeks a part-time One-Stop Student Services Office Assistant to support the One-Stop Student Services team with front-line assistance to students, staff, and visitors. Under supervision, you will help ensure timely, accurate, and friendly support related to enrollment services and manage admin tasks that support office operations.

The role involves handling inquiries about admissions, registration, financial aid, billing, and advising, with duties including form