Part-Time Store Leader - Customer Experience & Ops

Designer Brands; Roseville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Designer Brands in Roseville, AR is seeking a store associate to support management, drive sales, and enhance the in-store customer experience. You will work to maintain store standards, assist with inventory and omni-channel activities, and help ensure a positive, efficient shopping environment.

The role requires strong customer service, teamwork, and communication, with availability for nights, weekends, and holidays. Training and opportunities to grow within the company are provided.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and redirecting associate behaviors to achieve store goals and KPI.
• Respond to customer and associate requests or feedback with urgency.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review daily communication; plan and execute tasks throughout the day and follow through with required actions.
• Review, understand and clearly communicates daily progress.
• Complete processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with store leadership to follow policy and procedures.
• Participate in inventory related activities including freight receipt, product placement, markdowns, MOOS.
• Assist management with omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.

Skills

Customer service

Professionalism

Communication

Team collaboration

Adaptability

Tech proficiency

Education

High school diploma or equivalent

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

Designer Brands in Roseville, AR is seeking a store associate to support management, drive sales, and enhance the in-store customer experience. You will work to maintain store standards, assist with inventory and omni-channel activities, and help ensure a positive, efficient shopping environment.

The role requires strong customer service, teamwork, and communication, with availability for nights, weekends, and holidays. Training and opportunities to grow within the company are provided.