Part-Time Store Experience Lead

Dsw-Shoe-Warehouse,-Inc.; Southbury (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Associate to help support store management in delivering a positive in-store experience and efficient operations. You will contribute to inventory control, omni-channel activities, and cashwrap efficiency while upholding company standards.

The role requires excellent customer service, strong teamwork, and the flexibility to work nights, weekends, and holidays.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and KPI.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.
• Reviews, understands and clearly communicates daily progress.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.
• Helps ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Addresses associate and customer concerns and escalates as needed.
• Supports team in associate timekeeping activities.
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
• Recognize associates through our company recognition tools.
• Support team by training and coaching associates.
• Performs all other associate duties within store.
• Performs other duties as assigned by the Store Manager or other leaders.

Skills

Customer service

Team collaboration

Verbal & written communication

Time management

Availability nights weekends holidays

Technology proficient

Standing/walking

Lifting 50 pounds

Education

High school diploma or equivalent

Tools

POS systems

Job description

DSW Shoe Warehouse, Inc. is seeking a Store Associate to help support store management in delivering a positive in-store experience and efficient operations. You will contribute to inventory control, omni-channel activities, and cashwrap efficiency while upholding company standards.

The role requires excellent customer service, strong teamwork, and the flexibility to work nights, weekends, and holidays.