Part-Time Shift Leader: Lead Team & Drive KPIs

Miniso; Reno (NV); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

MINISO USA in Reno, NV is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering outstanding customer service. You will support KPI achievement, cash handling, merchandising, opening/closing, and loss prevention while promoting the store’s membership program to build customer loyalty.

The role emphasizes a positive, energetic environment and hands-on leadership on the sales floor and at the register, ensuring merchandising updates and

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder or shift leader in retail.
• Ability to travel between store locations.

Responsabilités

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Connaissances

Leadership

Customer service

Cash handling

Retail operations

POS systems

Team training

Opening/closing

Formation

High school diploma

Associate degree preferred

Outils

POS systems

Description du poste

MINISO USA in Reno, NV is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering outstanding customer service. You will support KPI achievement, cash handling, merchandising, opening/closing, and loss prevention while promoting the store’s membership program to build customer loyalty.

The role emphasizes a positive, energetic environment and hands-on leadership on the sales floor and at the register, ensuring merchandising updates and