Part-Time Retail Shift Leader: Lead, Train & Elevate Sales

Minis; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, maintain store standards, handle cashiering, opening/closing, merchandising, cash handling, and shipments while promoting the store’s membership program to boost loyalty.

This role fosters a positive, energetic environment and contributes to memorable customer experiences, emphasizing teamwork, loss prevention, and

Qualifications

• Experience in retail supervisory or keyholder role.
• Strong leadership and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and upscale issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Cash handling

POS systems

Store operations

Training

Education

High School Diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, maintain store standards, handle cashiering, opening/closing, merchandising, cash handling, and shipments while promoting the store’s membership program to boost loyalty.

This role fosters a positive, energetic environment and contributes to memorable customer experiences, emphasizing teamwork, loss prevention, and