Part-Time Shift Leader: Inspire Sales & Service Excellence

Minis; Surprise (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA in Surprise, AZ seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional service. You will manage cashiering, opening/closing, merchandising, and cash handling while promoting the membership program.

This role emphasizes energy, teamwork, and adherence to store standards to drive KPIs and a positive shopping experience for guests.

Qualifications

• 1+ year as keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer service skills.
• Basic knowledge of POS systems.
• Ability to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and escalate to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to company policies.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Surprise, AZ seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional service. You will manage cashiering, opening/closing, merchandising, and cash handling while promoting the membership program.

This role emphasizes energy, teamwork, and adherence to store standards to drive KPIs and a positive shopping experience for guests.