Part-Time Shift Leader: Inspire Sales & Service

MINISO USA; Glendale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, drive sales, train associates, and deliver exceptional customer service in a fast-paced retail environment.

You will handle cash, open/close duties, merchandising, and shipment processing while upholding store standards and safety procedures. Proactively promote the store’s membership program to build loyalty and repeat business, energizing the team.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1+ years as keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, drive sales, train associates, and deliver exceptional customer service in a fast-paced retail environment.

You will handle cash, open/close duties, merchandising, and shipment processing while upholding store standards and safety procedures. Proactively promote the store’s membership program to build loyalty and repeat business, energizing the team.