Part-Time Shift Leader: Inspire Sales & Service Excellence

Miniso; Salem (NH); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA in Salem, NH seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will assist with cash handling, opening/closing, merchandising, and shipment processing while promoting the store’s membership program to build customer loyalty.

As a leader, you will drive sales, maintain store standards, and ensure a positive, energetic atmosphere that aligns with the Life is for Fun brand promise.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstration enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer engagement

Conflict resolution

Multitasking

POS systems

Store operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Salem, NH seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will assist with cash handling, opening/closing, merchandising, and shipment processing while promoting the store’s membership program to build customer loyalty.

As a leader, you will drive sales, maintain store standards, and ensure a positive, energetic atmosphere that aligns with the Life is for Fun brand promise.