Lead Retail Shift: Inspire Sales & Service Excellence

Miniso; Nashua (NH); Hybrid; USD 22,000 - 25,000; Full time

Job summary

MINISO USA in Nashua, NH seeks a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional service on the sales floor and at the register.

You will help manage replenishment, opening/closing, cash handling, merchandising, promotions, and loss prevention while maintaining store standards and safety. Strong leadership and communication are essential to energize the team and create memorable shopping experiences.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ year of experience as keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations knowledge

Education

High school diploma or equivalent

Tools

POS systems

Job description

MINISO USA in Nashua, NH seeks a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional service on the sales floor and at the register.

You will help manage replenishment, opening/closing, cash handling, merchandising, promotions, and loss prevention while maintaining store standards and safety. Strong leadership and communication are essential to energize the team and create memorable shopping experiences.