Part-Time Shift Leader: Lead, Sell & Delight Customers

MINISO USA; Natick (MA); On-site; USD 25,000 - 26,000; Full time

Job summary

MINISO USA in Natick, MA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service.

This role includes leading by example to drive sales, cash handling, opening/closing, merchandising, and promoting the store’s loyalty program while fostering a positive, energetic environment that supports KPI goals and a memorable shopping experience.

Qualifications

• Experience leading or supervising in retail.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Train and develop sales associates on product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, cash handling and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adhere to company policies.
• Process transactions accurately using POS systems and assist with promotions.

Skills

Leadership

Interpersonal skills

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Natick, MA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service.

This role includes leading by example to drive sales, cash handling, opening/closing, merchandising, and promoting the store’s loyalty program while fostering a positive, energetic environment that supports KPI goals and a memorable shopping experience.