Part-Time Roadside Help Specialist

Europcar Mobility Group; Tulsa (OK); Hybrid; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking Roadside Assistance Agents to be the lifeline for customers when things go sideways on the road. You will handle inbound calls, think on your feet, and deliver calm, expert help that turns a stressful moment into a positive brand experience.

You will determine a plan of action, troubleshoot vehicle issues, explain features, and communicate clearly across phone, email, or other channels.

Qualifications

• Inbound call center experience is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices.
• Effectively explain vehicle features to customers and co-workers with a wide range of knowledge.
• Perform other duties as assigned to support business needs and objectives.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Adaptability

Organization

Typing

Data entry

Tools

Google Suite (Docs, Sheets)

Microsoft Excel

Job description

Fox Rent A Car is seeking Roadside Assistance Agents to be the lifeline for customers when things go sideways on the road. You will handle inbound calls, think on your feet, and deliver calm, expert help that turns a stressful moment into a positive brand experience.

You will determine a plan of action, troubleshoot vehicle issues, explain features, and communicate clearly across phone, email, or other channels.