Roadside Support Specialist

Europcar Group; Tulsa, Northern (OK, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

Employee Discounts

Life Insurance

AD&D Insurance

Flexible Spending Account

Parental leave

Employee Assistance Program

Job summary

Fox Rent A Car in Tulsa is seeking a Roadside Assistance Agent who stays calm, solves problems quickly, and gets customers back on the road. You'll handle inbound calls, assess situations, and guide drivers through troubleshooting with professionalism.

This on-site role requires prior call-center experience, basic data entry, and proficiency with Google Suite and Excel. You must be flexible to work weekends and holidays, with strong communication and multitasking skills.

Qualifications

• Experience in an inbound call center is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency with Google Suite, including Word and Excel.
• Availability to work weekends and holidays.

Responsibilities

• Provide top-notch customer service to callers experiencing vehicle difficulties.
• Determine a preliminary course of action based on customer information.
• Troubleshoot and guide customers to resolve issues and get back on the road.
• Convey accurate information about the company via various communication channels.
• Support business needs and adapt to changing priorities.

Skills

Inbound call center

Automotive knowledge

Typing / data entry

Tools

Google Suite

Excel

Word

Job description

Fox Rent A Car in Tulsa is seeking a Roadside Assistance Agent who stays calm, solves problems quickly, and gets customers back on the road. You'll handle inbound calls, assess situations, and guide drivers through troubleshooting with professionalism.

This on-site role requires prior call-center experience, basic data entry, and proficiency with Google Suite and Excel. You must be flexible to work weekends and holidays, with strong communication and multitasking skills.