Roadside Help Specialist - Calm, Fast Resolve on Call

Europcar; Tulsa, Northern (OK, KY); Hybrid; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

Dental insurance

401k plan

Employee discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Zusammenfassung

Fox Rent A Car is seeking a Roadside Assistance Agent to provide calm, expert support to callers with vehicle issues. You will determine preliminary actions, guide troubleshooting, and communicate clearly to ensure quick, safe resolutions.

The role emphasizes customer service excellence, independent problem solving, and adaptability in a fast-paced environment. Weekend and holiday scheduling may be required.

Qualifikationen

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.

Aufgaben

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to resolve issues and achieve one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company via multiple communication channels.
• Explain vehicle features to customers and coworkers with a wide range of knowledge.
• Perform other duties as assigned to support business needs.

Kenntnisse

Communication

Problem-solving

Organization

Multitasking

Typing speed

Tools

Google Suite

Excel

Word

Jobbeschreibung

Fox Rent A Car is seeking a Roadside Assistance Agent to provide calm, expert support to callers with vehicle issues. You will determine preliminary actions, guide troubleshooting, and communicate clearly to ensure quick, safe resolutions.

The role emphasizes customer service excellence, independent problem solving, and adaptability in a fast-paced environment. Weekend and holiday scheduling may be required.