Roadside Support Lead - Coaching & Excellence

Fox Rent A Car Inc.; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Referral bonus

Company-paid life insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car Inc. is seeking a Roadside Supervisor to lead the daily operations of the roadside assistance call center in the United States.

You will balance hands-on team leadership with frontline customer interactions, coaching agents in real time and ensuring adherence to service standards. The role focuses on optimizing workflow, handling escalations with poise, and maintaining a culture of excellent service, performance, and continuous improvement.

Qualifications

• Sharp eye for detail and accuracy in service delivery.
• Commitment to operational excellence and process improvement.
• Ability to energize and hold the team accountable.

Responsibilities

• Oversee daily operations of the roadside call center.
• Ensure efficient, accurate, and timely service delivery.
• Handle customer interactions, including escalations.
• Maintain compliance with all departmental policies and procedures.
• Foster a high-quality, customer-first service culture.
• Lead new employee training and onboarding.
• Deliver continuous coaching and performance evaluations.
• Promote a safe, secure, and healthy work environment.

Skills

Team leadership

Customer service

Coaching

Escalations

Job description

Fox Rent A Car Inc. is seeking a Roadside Supervisor to lead the daily operations of the roadside assistance call center in the United States.

You will balance hands-on team leadership with frontline customer interactions, coaching agents in real time and ensuring adherence to service standards. The role focuses on optimizing workflow, handling escalations with poise, and maintaining a culture of excellent service, performance, and continuous improvement.