Roadside Support Specialist — Calm, Fast Help for Drivers

Europcar; Tulsa (OK); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Tulsa is seeking a Roadside Assistance Agent to provide calm, expert help to callers and get customers back on the road. You will handle inbound calls, determine actions, and guide customers through troubleshooting steps with a focus on one-call resolutions.

This role requires strong communication, data entry accuracy, and comfort with Google Suite. Weekend/holiday availability is required as part of a fast-paced, on-site team.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills are required.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules including weekends and holidays.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to resolve issues on cycle.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company via various communication channels.

Skills

Inbound calling

Data entry

Google Suite

Multitasking

Weekend availability

Education

High school diploma

Tools

Order processing systems

Job description

Fox Rent A Car in Tulsa is seeking a Roadside Assistance Agent to provide calm, expert help to callers and get customers back on the road. You will handle inbound calls, determine actions, and guide customers through troubleshooting steps with a focus on one-call resolutions.

This role requires strong communication, data entry accuracy, and comfort with Google Suite. Weekend/holiday availability is required as part of a fast-paced, on-site team.