Roadside Rescue Specialist

Fox Rent A Car; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking Roadside Assistance Agents to provide calm, expert help to customers on the road. You'll handle inbound calls, assess situations, and determine a plan to get drivers back on the road safely.

The role emphasizes courteous communication, clear explanations of vehicle features, and the ability to work in a fast-paced environment across weekends and holidays. Training and benefits are provided.

Join a team that values diverse backgrounds and dedicated service.

Qualifications

• Experience in an inbound call center is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency with Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing vehicle issues.
• Determine a preliminary course of action based on information from the customer.
• Think creatively and independently to facilitate problem resolution.
• Maintain courtesy, clarity, and professionalism to achieve one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road safely.
• Explain company policies and vehicle features clearly to customers and teammates.
• Perform other duties as assigned to support business needs.

Skills

Excellent communication

Typing speed

Customer service mindset

Tools

Google Suite

Excel

Word

Job description

Fox Rent A Car is seeking Roadside Assistance Agents to provide calm, expert help to customers on the road. You'll handle inbound calls, assess situations, and determine a plan to get drivers back on the road safely.

The role emphasizes courteous communication, clear explanations of vehicle features, and the ability to work in a fast-paced environment across weekends and holidays. Training and benefits are provided.

Join a team that values diverse backgrounds and dedicated service.