Part-Time Retail Team Lead: Guest Experience & Leadership

newbalance; Merrifield (VA); On-site; USD 20,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Job summary

New Balance in Mosaic District, VA is seeking a Part-time Retail Team Lead to support store operations and guest experience. You will open/close, coach associates, help schedule, and drive results in a dynamic retail environment.

You will lead by example, deliver the GUEST service model, assist with recruiting, and ensure safety and inventory controls while maintaining exceptional customer service during weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving store KPIs through training and development of our associates.
• May assist store manager in creating the schedule and leading floor moves.
• Deliver a great guest experience utilizing our GUEST service model.
• Be operationally sound: opening/closing the store, inventory control, and operational procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Customer service

Verbal communication

Education

High school diploma or equivalent

Job description

New Balance in Mosaic District, VA is seeking a Part-time Retail Team Lead to support store operations and guest experience. You will open/close, coach associates, help schedule, and drive results in a dynamic retail environment.

You will lead by example, deliver the GUEST service model, assist with recruiting, and ensure safety and inventory controls while maintaining exceptional customer service during weekends and holidays.