Part-Time Retail Team Lead — Guest Experience Coach

New Balance Athletics, Inc.; Atlanta (GA); On-site; USD 23,000 - 34,000; Part time

Job summary

New Balance Athletics, Inc. is seeking a part-time Retail Team Lead in Atlanta, GA. You will support store leadership, open/close shifts, and drive performance while delivering a world-class guest experience.

The role emphasizes coaching, supervision, and strong customer service to meet key store KPIs. You will lead by example, training associates and ensuring a positive, inclusive environment. Weekend and holiday availability is often required, with physical tasks including lifting packages and

Qualifications

• Must be 18 years of age or older.
• 2 years retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail weekends/holidays.
• Ability to lift up to 50 lbs, stand for extended periods, and perform physical tasks as required.

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates.
• Drive results and train/develop store staff to meet KPIs.
• Deliver a world-class guest experience using the GUEST service model.
• Open/close the store and ensure daily operations run smoothly.

Skills

Leadership

Customer service

Verbal communication

Supervisory experience

Education

High school diploma or equivalent

Job description

New Balance Athletics, Inc. is seeking a part-time Retail Team Lead in Atlanta, GA. You will support store leadership, open/close shifts, and drive performance while delivering a world-class guest experience.

The role emphasizes coaching, supervision, and strong customer service to meet key store KPIs. You will lead by example, training associates and ensuring a positive, inclusive environment. Weekend and holiday availability is often required, with physical tasks including lifting packages and