Part-Time Retail Team Lead: Guest Experience & Coaching

New Balance; New York (NY); On-site; USD 27,552 - 39,950; Part time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Lifestyle reimbursement

Vacation days

Holidays

Job summary

New Balance in New York City is seeking a part-time Retail Team Lead to support store leadership. You will open/close the store, drive results, and deliver a world-class guest experience by modeling our Core Competencies and coaching a team of associates.

The role emphasizes supervisory responsibility, strong customer service, and flexible scheduling to meet the demands of a thriving retail business, including weekends and holidays.

Qualifications

• Supervisory experience preferred.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends/holidays.
• Demonstrated leadership ability.

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates.
• Drive results by training and developing staff to hit store KPIs.
• Deliver a great guest experience using New Balance’s GUEST service model.
• Open and close the store.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Coaching

Customer service

Verbal communication

Flexibility

Education

High school diploma or equivalent

Job description

New Balance in New York City is seeking a part-time Retail Team Lead to support store leadership. You will open/close the store, drive results, and deliver a world-class guest experience by modeling our Core Competencies and coaching a team of associates.

The role emphasizes supervisory responsibility, strong customer service, and flexible scheduling to meet the demands of a thriving retail business, including weekends and holidays.