Part-Time Retail Team Lead - Customer Experience

The North Face; Oak Brook (IL); On-site; USD 26,449 - 39,674; Part time

Benefits offered by this job

Part-time position

Job summary

The North Face is seeking a Supervisor to lead store teams and elevate the customer experience in a fast-paced retail setting. You will coach associates, drive sales, and partner with store leadership to ensure excellence in engagement, merchandising, and operations.

Ideal candidates have 1+ years of retail leadership, strong communication, and a passion for delivering exceptional service. This role is on-site with opportunities to grow within VF Corporate culture.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred; hands-on achievements valued.

Responsibilities

• Deliver personalized customer engagement and drive sales goals.
• Monitor progress against KPIs to achieve store targets.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations, opening/closing, floor coverage.
• Support stockroom operations and ensure timely product flow.
• Train and onboard new team members with ongoing feedback.
• Maintain visual merchandising standards and stock replenishment.
• Support inventory integrity and loss prevention practices.
• Promote community engagement and uphold safety standards.
• Foster an inclusive, collaborative store environment.

Skills

Customer engagement

Coaching

Team leadership

Communication

Merchandising

Loss prevention

Education

High School Diploma or equivalent

Job description

The North Face is seeking a Supervisor to lead store teams and elevate the customer experience in a fast-paced retail setting. You will coach associates, drive sales, and partner with store leadership to ensure excellence in engagement, merchandising, and operations.

Ideal candidates have 1+ years of retail leadership, strong communication, and a passion for delivering exceptional service. This role is on-site with opportunities to grow within VF Corporate culture.