Retail Supervisor: Lead Teams, Elevate Customer Experience

VF Corporation; Seattle (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Incentive potential

Medical plan

Job summary

The North Face, a VF Corporation brand, seeks a Supervisor to lead store teams and deliver exceptional customer service in a fast-paced retail setting. You will coach associates, supervise daily operations, manage stock flow, and uphold merchandising standards to drive store profitability.

You will collaborate with store leadership to foster an inclusive culture, develop talent, and meet performance goals while ensuring safety and compliance in all store activities.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication skills with the ability to influence across levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Assist in achieving and exceeding sales goals by monitoring progress against KPIs and personal targets.
• Model selling behaviors and foster a consumer-centric mindset through authentic interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments for timely product flow.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity and collaboration.

Skills

Sales leadership

Customer engagement

Coaching & development

Store operations

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face, a VF Corporation brand, seeks a Supervisor to lead store teams and deliver exceptional customer service in a fast-paced retail setting. You will coach associates, supervise daily operations, manage stock flow, and uphold merchandising standards to drive store profitability.

You will collaborate with store leadership to foster an inclusive culture, develop talent, and meet performance goals while ensuring safety and compliance in all store activities.