Store Supervisor: Lead, Coach & Elevate Customer Experience

VF Outdoor, LLC; Seattle (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentives

Job summary

The North Face is seeking a Supervisor to lead and develop store teams, ensuring exceptional customer experience and execution of merchandising standards. You’ll coach staff, drive sales, and uphold store operations in a fast-paced environment.

Ideal candidates have 1+ years in retail leadership, HS diploma preferred, and a passion for delivering high-quality service. Eligible for incentive plans and comprehensive benefits through VF.

Qualifications

• Proven ability to drive results through store teams.
• Skilled in coaching, motivating, and building high-performing teams.
• Strong verbal and written communication across levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Able to manage shifting priorities and meet business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations including opening/closing procedures and floor coverage.
• Support stockroom operations and inventory management.

Skills

Drive results

Coaching

Communication

Solution-oriented

Priorities management

Retail software tools

Tools

Retail software tools

Job description

The North Face is seeking a Supervisor to lead and develop store teams, ensuring exceptional customer experience and execution of merchandising standards. You’ll coach staff, drive sales, and uphold store operations in a fast-paced environment.

Ideal candidates have 1+ years in retail leadership, HS diploma preferred, and a passion for delivering high-quality service. Eligible for incentive plans and comprehensive benefits through VF.