Part-Time Retail Shift Leader: Lead, Sell, Delight

Minis; Aurora (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Aurora, IL is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, maintain store standards, and support cash handling, merchandising, and opening/closing duties.

You will promote the store’s membership program, lead by example on the sales floor, and resolve customer concerns professionally.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Strong leadership, interpersonal and conflict-resolution skills.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring it is recovered and clean and compliant with safety and procedures.
• Resolve customer concerns professionally and escalate issues when necessary.
• Support Loss Prevention efforts and ensure adherence to company policies to prevent loss.
• Maintain a professional attitude, enthusiasm, and sincerity aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

Education

High school diploma or equivalent

Tools

POS systems

Job description

MINISO USA in Aurora, IL is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, maintain store standards, and support cash handling, merchandising, and opening/closing duties.

You will promote the store’s membership program, lead by example on the sales floor, and resolve customer concerns professionally.