Part-Time Retail Shift Leader — Lead, Train & Drive Sales

Minis; Rockford (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Rockford, IL to support daily store operations and help the Store Manager deliver exceptional customer service. You will train associates, manage cash handling, and assist with merchandising, opening/closing, and shipments.

You will promote the store’s membership program, drive KPI achievement, and maintain a vibrant, energetic environment that aligns with the Life is for Fun brand promise for staff and customers.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as keyholder, supervisor, or shift leader in retail.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalated issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

Cash handling

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Rockford, IL to support daily store operations and help the Store Manager deliver exceptional customer service. You will train associates, manage cash handling, and assist with merchandising, opening/closing, and shipments.

You will promote the store’s membership program, drive KPI achievement, and maintain a vibrant, energetic environment that aligns with the Life is for Fun brand promise for staff and customers.