Part-Time Shift Leader: Lead Sales & Customer Experience

MINISO USA; Virginia (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role supports KPI achievement, store standards, and day-to-day tasks on the sales floor and at the register.

You will lead by example, train staff, manage cash handling, visual merchandising, and promotions while maintaining a positive, energetic store atmosphere.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalation issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Retail operations

Travel to stores

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role supports KPI achievement, store standards, and day-to-day tasks on the sales floor and at the register.

You will lead by example, train staff, manage cash handling, visual merchandising, and promotions while maintaining a positive, energetic store atmosphere.