Shift Leader — Lead Sales & Customer Experience

MINISO USA; Aurora (IL); Vor Ort; USD 22.000 - 26.000; Vollzeit

Zusammenfassung

MINISO USA in Aurora, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will ensure cash handling accuracy, participate in inventory, merchandising and loss prevention, and support open/close procedures with a focus on safety and standards.

In this role you will actively promote the store’s membership program to foster loyalty, mentor staff on product knowledge, and provide a positive, energetic

Qualifikationen

• Minimum 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.
• High school diploma or equivalent; associate degree preferred.

Aufgaben

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

Kenntnisse

Leadership

Interpersonal skills

Conflict-resolution

Ausbildung

High school diploma or equivalent

Tools

POS systems

Jobbeschreibung

MINISO USA in Aurora, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will ensure cash handling accuracy, participate in inventory, merchandising and loss prevention, and support open/close procedures with a focus on safety and standards.

In this role you will actively promote the store’s membership program to foster loyalty, mentor staff on product knowledge, and provide a positive, energetic