Part-Time Retail Sales Lead — WOW Customer Service

Duluth Trading Company; Zumbrota (MN); Vor Ort; USD 29.000 - 32.000; Teilzeit

Benefits dieser Stelle

Daily pay available

40% Employee Discount

Eligible to participate in the 401(k)

Flexible Scheduling

Zusammenfassung

Duluth Trading Company is seeking a Part-Time Hourly Supervisory Retail Sales Manager in Minnesota. You will lead the store team to deliver WOW!

customer service, build brand knowledge, and ensure the sales floor is customer-ready with proactive problem solving. Responsibilities include training the team, managing floor coverage, handling merchandise, and maintaining visual standards while honoring company policies and cash-handling procedures.

Qualifikationen

• High school diploma or equivalent.
• Retail experience preferred but not required.
• Customer-centric approach.
• Owns pride in a job well done.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Authorization to work in the United States without sponsorship.

Aufgaben

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Leads the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Ensure the sales floor is customer ready.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Kenntnisse

Customer centric

Excellent communicator

Team player

Ownership mindset

Integrity

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Duluth Trading Company is seeking a Part-Time Hourly Supervisory Retail Sales Manager in Minnesota. You will lead the store team to deliver WOW!

customer service, build brand knowledge, and ensure the sales floor is customer-ready with proactive problem solving. Responsibilities include training the team, managing floor coverage, handling merchandise, and maintaining visual standards while honoring company policies and cash-handling procedures.