Retail Sales Manager - WOW Customer Experience

Duluth Trading Company; Fargo (ND); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical options

Dental & Vision plans

HSAs with company contributions

401(k) Employer Match

Paid holidays

Generous PTO

Daily pay

Employee discount 40%

Job summary

Duluth Trading Company seeks a Retail Sales Manager to champion WOW customer service and lead the store team in delivering the Duluth experience.

This full-time hourly supervisory role emphasizes strong product knowledge, service standards, floor management, and accurate customer profiles. You’ll maintain cleanliness and merchandising alignment while executing promotions and cash-handling procedures.

Qualifications

• High school diploma or equivalent.
• Retail experience is preferred but not required.
• Customer-centric approach with ownership and integrity.
• Excellent communication, listening, and teamwork.

Responsibilities

• Develop deep brand/product knowledge and deliver solution-oriented service.
• Lead the store team to provide WOW customer experiences.
• Manage floor coverage to engage customers and drive Duluth experiences.
• Record and maintain accurate customer profile information.
• Respond to concerns, provide timely resolutions, and empower decisions.
• Maintain merchandising standards and visual presentation on the sales floor.

Education

High School Diploma or Equivalent

Retail experience preferred

Customer-centric

Owns the job, takes pride

Strong communication and listening

Team player

Job description

Duluth Trading Company seeks a Retail Sales Manager to champion WOW customer service and lead the store team in delivering the Duluth experience.

This full-time hourly supervisory role emphasizes strong product knowledge, service standards, floor management, and accurate customer profiles. You’ll maintain cleanliness and merchandising alignment while executing promotions and cash-handling procedures.