Part-Time Retail Lead - Customer Experience Ops

Amazon; Brea (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Brea, CA to support Customer Experience Operations. You will engage customers, manage floor leadership tasks, and uphold safety and quality standards within a fast-paced environment.

The role requires availability Tue-Sat 3:45pm–10:15pm, with 30–39 hours per week, and pays from $20.85 per hour with benefits. High school diploma and 1+ year retail or leadership experience preferred.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.

Skills

Customer service

Leadership

Retail experience

Education

High school diploma

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Brea, CA to support Customer Experience Operations. You will engage customers, manage floor leadership tasks, and uphold safety and quality standards within a fast-paced environment.

The role requires availability Tue-Sat 3:45pm–10:15pm, with 30–39 hours per week, and pays from $20.85 per hour with benefits. High school diploma and 1+ year retail or leadership experience preferred.