Part-Time Retail Lead — Customer Experience Ops

Amazon; Lancaster (Lancaster County); On-site; USD 41,000 - 54,000; Part time

Job summary

Amazon is hiring a Retail Lead Associate (Reduced-Time) in Lancaster, PA to support Customer Experience Operations. The role is the face of Amazon with a starting pay of $19.15 per hour and benefits. Average weekly hours are 30–39, with open availability Sunday–Thursday from 7:45am to 2:15pm.

The position requires lifting up to 49 pounds, standing up to 12 hours, and working nights, weekends, and holidays. You will assist with customer service operations and floor leader responsibilities to

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Education

High school diploma or equivalent

Job description

Amazon is hiring a Retail Lead Associate (Reduced-Time) in Lancaster, PA to support Customer Experience Operations. The role is the face of Amazon with a starting pay of $19.15 per hour and benefits. Average weekly hours are 30–39, with open availability Sunday–Thursday from 7:45am to 2:15pm.

The position requires lifting up to 49 pounds, standing up to 12 hours, and working nights, weekends, and holidays. You will assist with customer service operations and floor leader responsibilities to