Part-Time Retail Lead: Customer Experience Ops

Amazon Inc.; Boston (MA); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Benefits available

Job summary

Amazon.com Services LLC is hiring a Retail Lead Associate (Reduced-Time) in Boston, MA. This role supports customer experience operations, assists with floor leadership, and ensures smooth service delivery across peak hours.

The position requires a high school diploma, 1+ years in retail or customer-facing roles, and the ability to work 30–39 hours per week with open evening availability. Benefits are available.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years leadership experience (Amazon/FTE) or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate customer issues when appropriate.
• Contribute to continuous improvement of the customer experience and operations.
• Identify barriers and trends affecting customer and associate experience; support the manager.
• Maintain site safety and quality standards.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand/walk up to 12 hours; frequent bending, pushing, pulling, and stair movement.

Skills

Customer service

Attention to detail

Task prioritization

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon.com Services LLC is hiring a Retail Lead Associate (Reduced-Time) in Boston, MA. This role supports customer experience operations, assists with floor leadership, and ensures smooth service delivery across peak hours.

The position requires a high school diploma, 1+ years in retail or customer-facing roles, and the ability to work 30–39 hours per week with open evening availability. Benefits are available.