Evening Retail Lead — Customer Experience

Amazon; Malibu (CA); Hybrid; USD 28,000 - 32,000; Part time

Benefits offered by this job

Benefits available

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Malibu, CA to be the face of the store and support customer experience operations. You will help lead floor activities, engage customers, and ensure safety and quality standards while adapting to a fast-changing environment.

The role requires open evenings, weekends, and holidays, with average weekly hours 30–39 and a starting hourly pay of $20.70 with benefits. If you have retail or leadership experience, apply now.

Qualifications

• High school or equivalent diploma is required.
• 1+ years of retail or customer-facing experience.
• 1+ years on-floor leadership or similar experience is preferred.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Experience in training others

Customer-facing experience

Education

High school diploma or equivalent

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Malibu, CA to be the face of the store and support customer experience operations. You will help lead floor activities, engage customers, and ensure safety and quality standards while adapting to a fast-changing environment.

The role requires open evenings, weekends, and holidays, with average weekly hours 30–39 and a starting hourly pay of $20.70 with benefits. If you have retail or leadership experience, apply now.