Retail Lead — Customer Experience Ops (Part-Time)

Amazon; Huntersville (NC); On-site; USD 45,461,000 - 55,104,000; Part time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Customer Experience Operations. The role starts at $18.35 per hour with benefits and averages 30-39 hours per week. Availability Sunday-Thursday 7:45am-2:15pm is required.

You will lead customer service operations and floor activities, helping to deliver a seamless shopping experience at our Locker+ locations. This position emphasizes helping customers, training peers, and maintaining safety and quality at the site.

Qualifications

• High school with equivalent diploma required.
• Age 18+ or older required.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.

Education

High school or equivalent diploma

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Customer Experience Operations. The role starts at $18.35 per hour with benefits and averages 30-39 hours per week. Availability Sunday-Thursday 7:45am-2:15pm is required.

You will lead customer service operations and floor activities, helping to deliver a seamless shopping experience at our Locker+ locations. This position emphasizes helping customers, training peers, and maintaining safety and quality at the site.