Part-Time Retail Lead — Customer Experience Ops

Amazon; Roseville (CA); On-site; USD 23,000 - 33,000; Part time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Roseville, CA. The role supports customer service operations and floor leadership, with open availability including nights, weekends, and holidays. Expect physical tasks such as lifting up to 49 pounds and shifts up to 12 hours.

Responsibilities include engaging customers, managing inventory, and coaching peers to enhance the customer experience. This is a fast-paced, evolving environment within Amazon’s CXO team.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years floor leadership or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using customer engagement strategies and model desired behavior.
• Use inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and assist peers in resolving customer issues.

Skills

Customer service

Leadership

Retail experience

Attention to detail

Education

High school diploma

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Roseville, CA. The role supports customer service operations and floor leadership, with open availability including nights, weekends, and holidays. Expect physical tasks such as lifting up to 49 pounds and shifts up to 12 hours.

Responsibilities include engaging customers, managing inventory, and coaching peers to enhance the customer experience. This is a fast-paced, evolving environment within Amazon’s CXO team.