Part-Time Retail Lead: Customer Experience

Amazon Inc.; Simi Valley (CA); On-site; USD 23,000 - 33,000; Part time

Job summary

Amazon.com Services LLC is seeking a Retail Lead Associate (Reduced-Time) in Simi Valley, CA. You will be the face of Amazon, assisting customer service operations and floor leader duties. The role requires strong attention to detail, quick prioritization, and a commitment to delightful customers.

Hours average 30–39 per week with some night/weekend shifts and lifting up to 49 pounds. The team focuses on customer obsession and continuous learning, with safety and quality standards emphasized.

Qualifications

• High school diploma or equivalent.
• 18 years or older.
• 1+ years retail or customer-facing experience, or 1+ years floor leader or leadership experience, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Use inventory systems to scan, process, and count product.
• Provide peer-to-peer feedback and help peers solve customer issues.
• Contribute to improvement of customer experience and operations by sharing best practices.
• Identify barriers and trends affecting customer and associate experience; support site culture.

Skills

Customer service

Leadership

Training others

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon.com Services LLC is seeking a Retail Lead Associate (Reduced-Time) in Simi Valley, CA. You will be the face of Amazon, assisting customer service operations and floor leader duties. The role requires strong attention to detail, quick prioritization, and a commitment to delightful customers.

Hours average 30–39 per week with some night/weekend shifts and lifting up to 49 pounds. The team focuses on customer obsession and continuous learning, with safety and quality standards emphasized.