Brooklyn Retail Keyholder — Flexible Hours & Leadership

Framebridge; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health benefits (Medical, dental, and-

401(k) retirement plan

Parental leave

Flexible time off

Framebridge discounts

Short-term disability

EAP

Learning and development

Commuter benefits

Pet insurance

Job summary

Framebridge Brooklyn is seeking a Part-Time Keyholder to lead on the floor, uphold Framebridge standards, and support the Store Manager in delivering a standout customer experience.

You will train team members, manage daily store operations, and apply design knowledge to help customers frame their pieces. This role requires evenings and weekend availability.

Framebridge offers a collaborative environment with growth opportunities and a strong focus on craftsmanship and customer delight.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Fast learner of new tools, technology, products and processes.
• Strong time-management, organizational and problem-solving skills.
• Willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Key holder experience

Customer service

Retail experience

Interpersonal skills

Communication skills

Time management

Flexibility

Design interest

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge Brooklyn is seeking a Part-Time Keyholder to lead on the floor, uphold Framebridge standards, and support the Store Manager in delivering a standout customer experience.

You will train team members, manage daily store operations, and apply design knowledge to help customers frame their pieces. This role requires evenings and weekend availability.

Framebridge offers a collaborative environment with growth opportunities and a strong focus on craftsmanship and customer delight.