Part-Time Reservations Concierge — AM/PM Guest Service

Fairmont; Scottsdale (AZ); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Free meals at on-site employee dining

Employee discounts

Learning programs

Medical and dental benefits

Job summary

The Fairmont Scottsdale Princess is seeking an Agent | Receptionist for Restaurant Reservations (AM and/or PM). This part-time role supports guest experiences with attentive reservations service, friendly communication, and seamless coordination with on-site dining options.

You will handle calls, provide information, and assist guests with special requests while upholding the high standards of hospitality and professionalism that define Fairmont.

Qualifications

• Must be able to work AM and/or PM shifts.
• Ability to speak with a smile.
• Guest-focused personality is essential; experience is an asset.
• Aptitude in resolving issues with a customer-focused orientation.
• Proficiency in English; multilingual is a plus.
• Attention to detail and being well organized.

Responsibilities

• Answer multi-line phone system and provide guests information on resort and activities.
• Consistently offer exceptional, friendly and engaging service.
• Ensure best selection for the guest and maximize revenue through suggestive selling.
• Recommend property dining outlets and assist guests with information and special requests.
• Facilitate taking guest room delivery orders.
• Accurately input data into proper systems.
• Acquire extensive knowledge of the premises.
• Communicate in a clear and effective manner.

Skills

Customer service

Multitasking

Clear communication

Time management

Polite and patient

Tools

POS systems

Booking platforms

Microsoft Office

Job description

The Fairmont Scottsdale Princess is seeking an Agent | Receptionist for Restaurant Reservations (AM and/or PM). This part-time role supports guest experiences with attentive reservations service, friendly communication, and seamless coordination with on-site dining options.

You will handle calls, provide information, and assist guests with special requests while upholding the high standards of hospitality and professionalism that define Fairmont.