Lux Spa Front Desk & Reservations Specialist

Jobf0; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Training programs

Medical benefits

Career development opportunities

Job summary

Fairmont Scottsdale Princess is seeking a Spa Reservations Coordinator to be the first point of contact for guests in a luxury five‑diamond spa. You will greet callers, guide guests through the wellness journey, and manage multiple treatment bookings with upsells in a fast‑paced environment.

You will coordinate with back‑of‑house leadership, ensure accurate Book4Time transactions, uphold health and safety standards, and contribute to a memorable guest experience.

Qualifications

• Experience in the spa or salon industry.
• Book4Time experience preferred.
• Must be able to read, write, and speak English.
• Bilingual in Spanish is an asset.
• Basic computer skills required.

Responsibilities

• Greet guests over the phone in a warm, genuine manner.
• Host guests through the facility and familiarize them with the surroundings.
• Guide guests toward their needs when making reservations and upsell treatments.
• Communicate changes, cancellations and additions to the back of house leadership team.
• Promote a safe working environment by adhering to health and safety standards.
• Process Book4Time transactions daily.
• Perform daily checklists and other duties as assigned.

Skills

Spa industry experience

Book4Time experience (preferred)

English proficiency

Spanish (asset)

Basic computer skills

Tools

Book4Time

Job description

Fairmont Scottsdale Princess is seeking a Spa Reservations Coordinator to be the first point of contact for guests in a luxury five‑diamond spa. You will greet callers, guide guests through the wellness journey, and manage multiple treatment bookings with upsells in a fast‑paced environment.

You will coordinate with back‑of‑house leadership, ensure accurate Book4Time transactions, uphold health and safety standards, and contribute to a memorable guest experience.