Guest Experience & Reservations Coordinator

FAIRMONT; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

FAIRMONT Scottsdale Princess is seeking a Restaurant Reservations Coordinator to greet guests and deliver an exceptional dining experience. You will answer calls, provide resort information, book restaurant reservations, input data into systems, and support guest requests with a friendly, professional approach.

Ideal candidates communicate clearly, multitask effectively, and are proficient in English; knowledge of POS systems and booking platforms is a plus.

Qualifications

• Must be able to work AM and/or PM shifts; availability discussed during interview.
• Ability to speak with a smile
• Guest focused personality is essential; experience is an asset
• Aptitude in resolving issues with a customer‑focused orientation
• Proficiency in English; multilingual is a plus
• Excellent communication skills
• Polite and confident with patience
• Ability in multitasking and time-management
• Experience working with point of sale systems, booking platforms, and Microsoft Office
• Familiarity with Word, Outlook and Excel preferred
• Attention to detail and being organized
• Take initiative to complete tasks

Responsibilities

• Answering multi-line phone system and provide guests information on resort and activities
• Consistently offer exceptional, friendly and engaging service
• Maximize revenue through suggestive selling
• Recommend dining outlets and assist guests with information and special requests
• Book restaurant reservation requests
• Facilitate taking guest room delivery orders
• Accurately input data into proper systems
• Acquire extensive knowledge of the premises
• Communicate in a clear and effective manner

Skills

Multitasking

Clear communication

Customer service

English proficiency

POS systems

Booking platforms

Microsoft Office

Attention to detail

Tools

POS systems

Booking platforms

Microsoft Word

Outlook

Excel

Job description

FAIRMONT Scottsdale Princess is seeking a Restaurant Reservations Coordinator to greet guests and deliver an exceptional dining experience. You will answer calls, provide resort information, book restaurant reservations, input data into systems, and support guest requests with a friendly, professional approach.

Ideal candidates communicate clearly, multitask effectively, and are proficient in English; knowledge of POS systems and booking platforms is a plus.