Agent | Receptionist - Restaurant Reservations (AM and/or PM)

Fairmont; Scottsdale (AZ); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Free meals at on-site employee dining

Employee discounts

Learning programs

Medical and dental benefits

Job summary

The Fairmont Scottsdale Princess is seeking an Agent | Receptionist for Restaurant Reservations (AM and/or PM). This part-time role supports guest experiences with attentive reservations service, friendly communication, and seamless coordination with on-site dining options.

You will handle calls, provide information, and assist guests with special requests while upholding the high standards of hospitality and professionalism that define Fairmont.

Qualifications

• Must be able to work AM and/or PM shifts.
• Ability to speak with a smile.
• Guest-focused personality is essential; experience is an asset.
• Aptitude in resolving issues with a customer-focused orientation.
• Proficiency in English; multilingual is a plus.
• Attention to detail and being well organized.

Responsibilities

• Answer multi-line phone system and provide guests information on resort and activities.
• Consistently offer exceptional, friendly and engaging service.
• Ensure best selection for the guest and maximize revenue through suggestive selling.
• Recommend property dining outlets and assist guests with information and special requests.
• Facilitate taking guest room delivery orders.
• Accurately input data into proper systems.
• Acquire extensive knowledge of the premises.
• Communicate in a clear and effective manner.

Skills

Customer service

Multitasking

Clear communication

Time management

Polite and patient

Tools

POS systems

Booking platforms

Microsoft Office

Job description

Agent | Receptionist - Restaurant Reservations (AM and/or PM)

• Part-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Part-Time

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!

Responsibilities:

• Answering multi-line phone system and provide guests information on resort and activities
• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Facilitate taking guest room delivery orders
• Accurately input data into proper systems
• Acquire extensive knowledge of the premises
• Communicate in a clear and effective manner
• • Must be able to work AM and/or PM shifts (availability will be discussed during the interview process)
  • Ability to speak with a smile
  • Guest focused personality is essential; experience is an asset
  • Aptitude in resolving issues with a customer-focused orientation
  • Proficiency in English; multilingual is a plus
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • Experience working with point of sale systems, booking platforms, and Microsoft Office
  • Familiarity with Microsoft Word, Outlook and Excel preferred
  • Attention to detail is a must as well as being very organized
  • Take initiative to complete tasks that need to be done

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/