Agent Receptionist Restaurant Reservations AM andor PM

FAIRMONT; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

FAIRMONT Scottsdale Princess is seeking a Restaurant Reservations Coordinator to greet guests and deliver an exceptional dining experience. You will answer calls, provide resort information, book restaurant reservations, input data into systems, and support guest requests with a friendly, professional approach.

Ideal candidates communicate clearly, multitask effectively, and are proficient in English; knowledge of POS systems and booking platforms is a plus.

Qualifications

• Must be able to work AM and/or PM shifts; availability discussed during interview.
• Ability to speak with a smile
• Guest focused personality is essential; experience is an asset
• Aptitude in resolving issues with a customer‑focused orientation
• Proficiency in English; multilingual is a plus
• Excellent communication skills
• Polite and confident with patience
• Ability in multitasking and time-management
• Experience working with point of sale systems, booking platforms, and Microsoft Office
• Familiarity with Word, Outlook and Excel preferred
• Attention to detail and being organized
• Take initiative to complete tasks

Responsibilities

• Answering multi-line phone system and provide guests information on resort and activities
• Consistently offer exceptional, friendly and engaging service
• Maximize revenue through suggestive selling
• Recommend dining outlets and assist guests with information and special requests
• Book restaurant reservation requests
• Facilitate taking guest room delivery orders
• Accurately input data into proper systems
• Acquire extensive knowledge of the premises
• Communicate in a clear and effective manner

Skills

Multitasking

Clear communication

Customer service

English proficiency

POS systems

Booking platforms

Microsoft Office

Attention to detail

Tools

POS systems

Booking platforms

Microsoft Word

Outlook

Excel

Job description

Job Description

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!

• Answering multi-line phone system and provide guests information on resort and activities
• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Book restaurant reservation requests
• Facilitate taking guest room delivery orders
• Accurately input data into proper systems
• Acquire extensive knowledge of the premises
• Communicate in a clear and effective manner

Qualifications

Qualifications

• Must be able to work AM and/or PM shifts (availability will be discussed during the interview process)
• Ability to speak with a smile
• Guest focused personality is essential; experience is an asset
• Aptitude in resolving issues with a customer-focused orientation
• Proficiency in English; multilingual is a plus
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Experience working with point of sale systems, booking platforms, and Microsoft Office
• Familiarity with Microsoft Word, Outlook and Excel preferred
• Attention to detail is a must as well as being very organized
• Take initiative to complete tasks that need to be done

Additional Information

Your team and working environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS