Part-Time Remote Legal Client Support Specialist

Alert Communications; Tucson (AZ); Remote; USD 18,000 - 26,000; Part time

Job summary

Alert Communications is seeking a Part-Time Remote Client Support Specialist (Legal Services) to serve as the first point of contact for callers to partner law firms. The role involves evaluating inquiries, delivering empathetic customer care, and guiding new clients through a smooth onboarding process from the initial call.

Ideal candidates live in Arizona (excluding Flagstaff), can work one weekend day and holidays, have strong customer service experience, and are fluent in English and

Qualifications

• Experience in customer service, call centers, sales or hospitality (legal industry a plus).
• Typing speed of 35 WPM with high accuracy.
• Bilingual in English and Spanish strongly preferred.
• Ability to multitask across multiple systems.
• Reliable with high productivity using company tools.

Responsibilities

• Serve as the main point of contact for callers for partner law firms.
• Evaluate and qualify inquiries and deliver compassionate customer care.
• Support the onboarding process from the initial call to completion.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Typing 35 WPM

Reliability & accuracy

Job description

Alert Communications is seeking a Part-Time Remote Client Support Specialist (Legal Services) to serve as the first point of contact for callers to partner law firms. The role involves evaluating inquiries, delivering empathetic customer care, and guiding new clients through a smooth onboarding process from the initial call.

Ideal candidates live in Arizona (excluding Flagstaff), can work one weekend day and holidays, have strong customer service experience, and are fluent in English and