Part-Time Relationship Banker – Grow Client Relationships

M&T Bank; Olney (MD); On-site; USD 33,000 - 55,000; Full time

Job summary

M&T Bank is seeking a branch-focused sales professional in Olney, MD to identify customer needs and deliver proactive basic sales solutions. You will engage retail and business customers, manage the lobby experience, and drive outreach to build lasting relationships.

The role emphasizes relationship management, appointment setting, and adherence to compliance standards while promoting the M&T Bank brand in a community-oriented environment.

Qualifications

• High school diploma or GED with 2 years retail sales, call center, customer service or telesales experience, or 1 year proactive sales experience.
• Strong verbal communication and interpersonal skills required; exceptional customer service.
• Proficient with internet user-level technology and able to handle multiple tasks.

Responsibilities

• Identify customers' needs and provide basic sales solutions during outreach.
• Support branch sales and service goals through relationship-based interactions.
• Conduct lobby management, servicing, and sales interactions for retail and business customers.
• Schedule and prepare appointments; maintain pre-call plans and follow-ups.
• Adhere to compliance, risk controls, and KYC/CIP requirements.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization & time management

Financial services knowledge

Diplomacy

Internet proficiency

Education

High school diploma or GED +2 years retail sales / customer service

High school diploma +1 year proactive sales

Associates degree

Notary public license

Bilingual (branch needs)

Job description

M&T Bank is seeking a branch-focused sales professional in Olney, MD to identify customer needs and deliver proactive basic sales solutions. You will engage retail and business customers, manage the lobby experience, and drive outreach to build lasting relationships.

The role emphasizes relationship management, appointment setting, and adherence to compliance standards while promoting the M&T Bank brand in a community-oriented environment.