Relationship Banker: Grow Client Relationships

M&T Bank; Hagerstown (MD); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank is seeking an associate for its Hagerstown branch who focuses on branch banking and relationship-based retail banking, delivering proactive basic sales solutions and strong customer outreach for everyday needs.

Responsibilities include identifying financial needs, presenting product options, onboarding customers, scheduling appointments, and maintaining compliance with regulatory standards while supporting the brand.

Qualifications

• High school diploma or GED with 2 years proven retail sales or customer service experience, or 1 year proactive sales experience.
• Strong verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with time management and prioritization.
• Demonstrated financial services product knowledge.

Responsibilities

• Play key role in Relationship Management, Sales Process and Risk Management.
• Identify needs of customers and present product options with internal partners.
• Proactively reach out to clients via email or phone to educate on value-added products.
• Onboard new customers through outreach and schedule weekly appointments.
• Adhere to compliance and risk controls and promote the M&T Bank brand.

Skills

Retail sales

Customer service

Telesales

Education

High school diploma / GED

Job description

M&T Bank is seeking an associate for its Hagerstown branch who focuses on branch banking and relationship-based retail banking, delivering proactive basic sales solutions and strong customer outreach for everyday needs.

Responsibilities include identifying financial needs, presenting product options, onboarding customers, scheduling appointments, and maintaining compliance with regulatory standards while supporting the brand.