Relationship Banker: Grow Client Relationships & Solutions

M&T Bank Corporation; Baltimore (MD); On-site; USD 30,000 - 51,000; Full time

Job summary

M&T Bank in Baltimore, MD seeks a Relationship/Sales Support role focused on identifying customer needs, performing outreach, and presenting banking solutions. The position supports branch goals through proactive sales and service interactions with retail and business customers.

The role emphasizes joining with internal partners to offer appropriate products, onboard new customers, and maintain regulatory compliance in daily activities.

Qualifications

• Minimum 2 years proven retail sales, call center, customer service and/or telesales experience.
• Minimum 1 year proven proactive sales experience.
• Strong verbal communication and interpersonal skills.
• Demonstrated financial services product knowledge.
• Ability to communicate with tact and diplomacy with internal and external customers.

Responsibilities

• Identify sales opportunities and refer complex needs to the appropriate team.
• Engage in outbound calling and scheduling appointments to meet sales goals.
• Onboard new customers via outreach and educate on value-added products/services.
• Maintain compliance with audit, KYC, CIP requirements.
• Serve as branch focal point for sales, service and referrals to support branch goals.

Skills

Verbal communication

Customer service

Time management

Product knowledge

Diplomacy

Tech savvy

Education

High school diploma or GED

Associates degree

Notary public license

Job description

M&T Bank in Baltimore, MD seeks a Relationship/Sales Support role focused on identifying customer needs, performing outreach, and presenting banking solutions. The position supports branch goals through proactive sales and service interactions with retail and business customers.

The role emphasizes joining with internal partners to offer appropriate products, onboard new customers, and maintain regulatory compliance in daily activities.