Relationship Banker: Grow Customer Relationships & Sales

M&T Bank Corporation; Hagerstown (MD); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Medical and retirement benefits

Volunteer time

Job summary

M&T Bank Corporation, located in Hagerstown, MD, is seeking a Branch Relationship Specialist to enhance customer experience through proactive sales and service. You will manage lobby activity, open accounts, and nurture customer relationships while coordinating with internal partners to meet financial goals.

Strong communication, customer service excellence, and knowledge of retail banking products are essential.

Qualifications

• High school diploma or GED with proven retail sales, call center, customer service and/or telesales experience (2 years) or 1 year proactive sales experience.
• Associates degree preferred.
• Notary public license may be required.

Responsibilities

• Identify customer needs through the branch sales process and refer complex needs to suitable partners.
• Lead relationship management through account openings, outreach, appointments.
• Promote products and services to retail and business customers while maintaining risk controls.

Skills

Strong verbal communication

Exceptional customer service

Well-organized with time management

Financial services product knowledge

Communication with tact and diplomacy

Internet user-level technology

Education

Associates degree

Notary public license

Bilingual based on branch needs

Job description

M&T Bank Corporation, located in Hagerstown, MD, is seeking a Branch Relationship Specialist to enhance customer experience through proactive sales and service. You will manage lobby activity, open accounts, and nurture customer relationships while coordinating with internal partners to meet financial goals.

Strong communication, customer service excellence, and knowledge of retail banking products are essential.