Branch Relationship Banker & Client Growth Specialist

M&T Bank; Frederick (MD); On-site; USD 33,000 - 55,000; Full time

Job summary

M&T Bank in Frederick, MD, is seeking a branch-focused professional to identify customer needs, manage relationships, and drive proactive sales within retail and business banking. The role emphasizes outbound outreach, onboarding of new customers, and maintaining strong risk and compliance practices.

Candidates should demonstrate leadership qualities, strong communication, and a commitment to excellent customer service in a fast-paced branch environment.

Qualifications

• High school diploma or GED required with 2 years retail sales/customer service experience or 1 year proactive sales experience
• Strong verbal communication and interpersonal skills
• Experience in financial services product knowledge is preferred

Responsibilities

• Identify customers' needs through the retail sales process and refer complex needs to appropriate team members
• Engage in lobby management and customer interactions to enhance branch experience
• Proactively reach out to clients via email or phone to educate on products/services
• Onboard new customers through outreach and establish trust with existing clients
• Promote compliance and risk controls in line with policies

Skills

Relationship management

Sales process

Customer service

Communication

Time management

Education

High school diploma or GED

Associates degree

Job description

M&T Bank in Frederick, MD, is seeking a branch-focused professional to identify customer needs, manage relationships, and drive proactive sales within retail and business banking. The role emphasizes outbound outreach, onboarding of new customers, and maintaining strong risk and compliance practices.

Candidates should demonstrate leadership qualities, strong communication, and a commitment to excellent customer service in a fast-paced branch environment.