Relationship Banker: Growth & Client Solutions

M&T Bank; Towson (MD); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank is seeking a branch-based professional in Towson, MD to identify customer needs, present banking solutions, open accounts and drive proactive outreach. You will work with partners across the bank to deliver value, maintain trust, and schedule regular client meetings.

The role emphasizes proactive engagement, adherence to risk controls, and a strong focus on customer service in a fast-paced retail banking environment.

Qualifications

• High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience.
• OR
• A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
• Strong verbal communication and interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized individual with time management and prioritization skills
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy with internal and external customers
• Proficient with internet user-level technology

Responsibilities

• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
• Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
• Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
• Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
• Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
• Establish trust with existing clients through proactive outreach regularly
• Schedule preset appointments for the following week and hold appointments each week
• Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
• Perform customer servicing interactions.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Financial products knowledge

Digital literacy

Education

High school diploma or GED

Associates degree

Notary public license

Bilingual (branch needs)

Job description

M&T Bank is seeking a branch-based professional in Towson, MD to identify customer needs, present banking solutions, open accounts and drive proactive outreach. You will work with partners across the bank to deliver value, maintain trust, and schedule regular client meetings.

The role emphasizes proactive engagement, adherence to risk controls, and a strong focus on customer service in a fast-paced retail banking environment.